Client Commitment

• We commit to providing professional and personalised advice tailored to your style preferences and requirements. Our goal is to empower you to make informed decisions about your wardrobe and personal style.

Client Responsibilities

• As a client, you are responsible for providing accurate and truthful information regarding your style preferences, size, and other relevant details needed to provide our services effectively.

Cancellation Policy

• 14-Day Notice: Clients must provide a minimum of 14 days notice to cancel an appointment. If cancellation occurs with more than 14 days notice, a full refund will be issued minus a £50.00 administrative fee.
• Less Than 14 Days Notice: Cancellations made with less than 14 days notice will result in a retention of 50% of the total service fee by Styled by Izzy.
• Repeated Rescheduling: If a client cancels or reschedules sessions multiple times, regardless of notice period, all monies paid will be forfeited.

Travel Expenses

• Additional charges apply for client locations more than 20 miles from Central London. Travel expenses will be calculated based on distance and will be communicated and agreed upon before the appointment.

Online Styling Services

All style suggestions are based on information provided by the client through a detailed questionnaire. If the client is dissatisfied with the suggested styles, adjustments may be discussed to better align with the client’s preferences.

Inventory and Purchasing

 Items selected in the bespoke style guide are confirmed to be in stock at the time of recommendation. Clients are encouraged to purchase recommended items within the first 2 days of receiving their style guide to ensure availability.

When utilising our Personal Shopping Assistance, particularly through platforms like Vinted, please be aware that:

• We strive to select items that match your style and size requirements as closely as possible. However, due to the nature of online second-hand platforms like Vinted, we cannot guarantee the perfect fit or condition of each item.
• It is the client’s responsibility to review the item descriptions and sizing provided on Vinted before making a purchase decision.
• In cases where an item does not fit or meet your expectations, it is up to you to resell or return the item according to the platform’s policies. Styled by Izzy cannot be held responsible for discrepancies in size or fit.

Exploration of Styles

The stylist may introduce items that stretch the client’s typical style preferences. This approach is intended to inspire and potentially expand the client’s fashion horizons.

After Service Support

• Following the completion of the styling session, clients may continue to consult with their stylist for up to one month. This support includes communication via WhatsApp, email, or phone for any style-related inquiries.
• Clients are also encouraged to actively participate in the Styled by Izzy Facebook support group for ongoing advice and community engagement.

Privacy and Data Protection

We respect your privacy and are committed to protecting your personal information. Details on how we collect, use, and secure your data are included in our Privacy Policy.

Amendments to Terms and Conditions

Styled by Izzy reserves the right to modify these terms and conditions at any time. Clients will be notified of any significant changes.

By agreeing to these terms and conditions at the time of booking, clients accept this policy framework and acknowledge their understanding of the commitment involved in the styling process.